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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dylan Wood

Dylan Wood

August 28, 2024

5  out of  5
rating by Dylan Wood
"Very responsive and thorough."
We responded:
"Thank you for your review, Dylan! I’m glad to hear that you found my team responsive and thorough. If you have any questions or need further assistance, feel free to reach out at any time. We appreciate you! ~ Steve"
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Jason D

August 20, 2024

5  out of  5
rating by Jason D
"Liz SteeleL is always there to help gives great service and is the best highly recommend Steve and his team!"
We responded:
"Thank you Jason! Much appreciated!"
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Victor Worden

August 20, 2024

1  out of  5
rating by Victor Worden
"Witnessed this truck almost run a little lady off Mopac yesterday! Beware of this big truck causing mayhem. It was very scary."
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Sam Nelson

August 10, 2024

5  out of  5
rating by Sam Nelson
"Team at the office is great, always available and quick to help!"
We responded:
"Thank you for your kind words, Sam! We're delighted to hear that you find our team great and always available to help. ~ Steve"
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Timothy Maddox

August 9, 2024

5  out of  5
rating by Timothy Maddox
"They have a great system and are on top of everything I have requested."
We responded:
"Thank you for your kind words, Timothy! We're thrilled to hear that you find our system effective and that we've been able to meet your requests promptly. ~ Steve"
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Charlie Jones

July 31, 2024

5  out of  5
rating by Charlie Jones
"It’s not often in today’s era that you still find solid service oriented people. Kim Lartigue at Steve Vinklarek’s office is one of those people. She has assisted me on several occasions and has always delivered results in a friendly and courteous manner. Its details like this that separate the good from great."
We responded:
"Thank you so much for your kind words, Charlie! I'm delighted to hear that Kim Lartigue has consistently provided you with exceptional service. We pride ourselves on delivering friendly and results-oriented assistance, and it's wonderful to know that Kim has made a positive impact on your experience. Thx again, ~ Steve"
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Paul Harrison

July 31, 2024

5  out of  5
rating by Paul Harrison
"I've been a satisfied Steve Vinklarek customer for almost 30 years. Recently, I’ve been working with Sylvia as my State Farm representative, and she’s been exceptional! She is always quick to respond to my questions, provides detailed information, and consistently follows through. Her professionalism and dedication make managing my insurance needs a breeze. Highly recommend!"
We responded:
"Thank you so much for your kind words and loyalty over the past 30 years, Paul! I'm thrilled to hear that Sylvia has provided you with exceptional service. Her dedication and professionalism are truly assets to our team. -Steve"
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Tim Wentworth

July 31, 2024

5  out of  5
rating by Tim Wentworth
"Absolutely terrific agency to work with. I have been a State Farm customer for 40 years and these guys are the best. Hats off to Liz! Fair prices, quick turnaround, high-quality company."
We responded:
"Thank you so much for your kind words, Tim! We're honored to have your loyalty for 40 years, and we're thrilled to hear that you've had such a positive experience with our office. Liz and the entire team strive to provide excellent service, fair prices, and quick turnaround times. -Steve"
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Mina H

July 18, 2024

5  out of  5
rating by Mina H
"Sylvia is amazing. She has been taking care of my claim since the beginning till the end. When my claim got assigned to the claim department, she was the one making the calls to make sure they were following up with me and answering my calls. She always answers phone calls and emails. I have never called and got transferred to voicemails cause she always answers. I wish everyone in State Farm could do their work the way she does."
We responded:
"Thank you so much for your wonderful feedback, Mina! I'm thrilled to hear that Sylvia provided you with such exceptional service from start to finish. Her dedication to ensuring your case was handled promptly and her commitment to answering your calls and emails is truly commendable. -Steve"
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Sara Wyatt

July 11, 2024

5  out of  5
rating by Sara Wyatt
"I have been with State Farm since 2006, and I absolutely love the service I get especially from Kim! They have been with me through snow-vid, raising two boys in their vehicles, and all the things! Thank you so much to State Farm and especially to Kim!"
We responded:
"Bless you, Sara. That's the kindest review ever! Kim does work very hard to serve our customers. Thank you for taking time, we appreciate you very much! ~ Steve"
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Robert

July 3, 2024

5  out of  5
rating by Robert
"Kim has helped me several times and every time she has provided me with the information I needed to make a good decision. She follows up when needed and has taken care of me over the years I have been with this agency. Thank you, Kim, and everyone that works at Steve Vinklarek's office. Great group of folks."
We responded:
"Robert, thanks so much for recognizing Kim. She's truly amazing! We have happily been protecting families together for 20 years now. Thank you again for taking time, we appreciate you very much. ~ Steve"
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Foster Siebken

June 30, 2024

1  out of  5
rating by Foster Siebken
"My dad always seemed to have a good experience but I’m not sure I ever have. Between the price gouging, the lack of service (the first time I reached out in years I got an auto email redirecting me to reach out to someone else). Then when I submitted a transfer request and let Steve know he berated me and talked to me like I am a child. Insurance agents already do the bare minimum to squeeze every penny out of you they can, so to be insulted by one the first time I ask them to do anything for me beyond accept payment is unacceptable. Would give lower than 1 star if I could."
We responded:
"Foster, insurance agents have nothing to do with rates. The insurer sets the rates, based off losses paid. I am including exactly what occurred below for anyone to read: You emailed me asking why your Renters policy increased & you received the ServiceTeam email autoreply we created, so customers can email my team directly for faster responses if I am in an apt, on the phone or in the field. This was your reply: "Dude that’s weak as hell that I can’t email my agent. Laziness!! Looking for a new agent now." This was my reply to you 1.5 hours later on Saturday afternoon: "Foster, that is not laziness. That auto-reply you received is a very hard working agent trying to get customer emails responded to as quickly as possible. Today, I receive no less than 250 – 500 emails per day in my main inbox. Anyone can email me & I respond to all of my emails, like right now on Saturday afternoon, as I am still working. However, many emails I receive are for service matters that default to me, being the agent. For this reason, I set up a ServiceTeam email for customers to get faster responses. Your email is a service question, exactly what I am talking about & one of my team could easily address it. You do not need me to explain inflation, crazy Texas weather, material & labor price spikes to you, which have greatly increased insurance rates for every Texan. Your Renters policy might have increased as we never added a Car to the bundle. You might have had a Multi-Line discount before that fell off without the Car now? 2023 was a 'hail' of a year in Texas | kvue.com (hyperlink not showing) My agency & I have worked very hard for many years to provide solid service to your entire family. I am sorry you feel differently. Your email is not appropriate, ~ Steve" I hope this makes you feel better now. And yes, this is me responding to your Google Review on Sunday, 2 hours after you posted. "
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Julie Buchanan

June 15, 2024

5  out of  5
rating by Julie Buchanan
"Steve and Liz are on top of everything! From knowing when all of our policies expire to requoting the renewals to ensuring we have what we need, that is just the beginning. On top of that, they work around the clock! I had to tell Liz multiple times to enjoy her weekend or weeknight instead of working on things for us. Thank you Liz and Steve for providing a level of service that you don't find much these days."
We responded:
"Julie, thanks so much for taking time give us a wonderful review. We do work very hard to provide stellar customer service and we love protecting families. Oh, thanks as well for referring your sister too! Have a fantabulous Sunday. Very appreciative, ~ Steve"
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Poko tate

May 20, 2024

5  out of  5
rating by Poko tate
"Kim helped me quickly and easily renew my renter's policy"
We responded:
"Poko, thanks so much for taking time to recognize Kim. She does work very hard to provide superior service. Thx again, we appreciate you! ~ Steve"
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Steven Johnson

May 7, 2024

5  out of  5
rating by Steven Johnson
"Always on point my friend. Y'all rock!!"
We responded:
"Thank you so much! It has been a tough few years & we are working hard to keep our service level high protecting you & all of our clients."
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Mariam Elshayeb

May 3, 2024

5  out of  5
rating by Mariam Elshayeb
"Beyond incredible service"
We responded:
"Thank you for your review, Mariam! We're thrilled to hear that you received beyond incredible service. We strive to exceed expectations, and your feedback is incredibly encouraging. -Steve "
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C Huynh

May 2, 2024

5  out of  5
rating by C Huynh
"Liz returned my call promptly. She researched and provided the clarification that I needed regarding insurance claims."
We responded:
"Thank you for sharing your experience! We're pleased to hear that Liz was able to assist you effectively by promptly returning your call and providing the necessary clarification regarding your insurance claims. ~ Steve "
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Cyral Miller

April 16, 2024

5  out of  5
rating by Cyral Miller
"Lulu went the extra mile to get me the information I needed. Thanks!"
We responded:
"Thank you for taking the time to share your experience with Lulu! I'm thrilled to hear that she went the extra mile to make sure you received the information you needed. Thanks again, we appreciate you! ~ Steve"
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Claude Benayoun

April 10, 2024

5  out of  5
rating by Claude Benayoun
"Best customer service! Joann was great and gave us the best quote that beat all other quotes we had."
We responded:
"Thank you for sharing your experience with Joann and our customer service! I'm delighted to hear that Joann was able to provide you with not only great customer service but also a quote that surpassed all others you had received. Thanks again, we appreciate you! ~ Steve "
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Kelly Thevenot

March 30, 2024

5  out of  5
rating by Kelly Thevenot
"Love this experience. I will ask for Lulu From now on."
We responded:
"Kelly, thank you so much for taking time to recognize Lulu. She recently joined our team with previous experience and we all just love her energy. It makes me so happy to hear you say the same. Thanks again & Happy Easter today! We appreciate you. ~ Steve"
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claudia grimmer

March 29, 2024

5  out of  5
rating by claudia grimmer
"Steve and Elizabeth “Liz” walked me through all options to select the best policy. Liz took multiple calls from me to provide additional information or explain whatever I had questions on. Their response time was awesome!"
We responded:
"Thanks so much, Claudia. It was a pleasure meeting you. Liz & I truly enjoyed helping protect your family. Thx again & have a blessed Easter Weekend, ~ Steve"
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Thomas koitzsch

March 27, 2024

5  out of  5
rating by Thomas koitzsch
"Joann Seeberger excels in customer support . She is not only lightening fast but also right on target. She asks the right questions and always gives options to choose from. We appreciate her amazing service whether it’s auto ,home or commercial . Thank you !"
We responded:
"Thank you so much for your review of Joann! I'm thrilled to hear about the exceptional level of customer support she provides. Joann's commitment to being not only quick but also accurate, and her ability to ask the right questions and present options, truly exemplifies the high standards of service we aim for. Thx so much, we appreciate you! ~ Steve "
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Chris Burgan

March 26, 2024

5  out of  5
rating by Chris Burgan
"Staff is friendly, polite, and very knowledgeable. Always great to work with even if I just have a few questions. I know I'm in the best hands here."
We responded:
"Thank you for your kind words and positive feedback! I'm thrilled to hear that you've had great experiences working with our staff, finding them friendly, polite, and knowledgeable. Thank you for your continued business, we appreciate you! ~ Steve"
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S Erickson

March 26, 2024

5  out of  5
rating by S Erickson
"Great experience with Joann at this office - she couldn't be more helpful. Offered great advice and creative help to reduce my insurance costs. Would definitely recommend."
We responded:
"Thanks so much Steig for taking the time to recognize Joann on my team. We do work very hard to service our customers. Please let us know if you every have any questions at all. We appreciate you & your business very much! ~ Steve"
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Naghmeh Khalighi

March 5, 2024

5  out of  5
rating by Naghmeh Khalighi
"Thank you very much Hassly, for helping me and making my insurance transfer as easy as possible. You are the best!"
We responded:
"Thanks so much for taking time, Melody, and giving recognition to Hassly. She recently joined our team with vast experience and we are thrilled to have her. It brings great joy to see our clientele warmly embrace her as well. Thanks again, we appreciate you! ~ Steve & Team"